Shipping policy
SHIPPING POLICY
Shipping Time
Stock orders will be shipped within 1 to 3 business days of being placed. If your purchase is a custom or made-to-order, your order will be shipped within 2 weeks. However, during busy campaign periods, we may need extra time to prepare and package your order. In these instances, please allow up to 3 business days for your order to leave our warehouse. For more detailed information about estimated delivery times, please check the product page where ETA details are available.
As soon as the goods are dispatched from our warehouse, you will receive a confirmation e-mail with all delivery details.
Partners
We offer two different shipping partners right now: FedEx and DHL
Shipping Costs
Remember that Free Shipping is only for online retail (B2C) sales. Wholesale (B2B) shipping prices are variable.
Exceptions
We ship Monday through Friday excluding holidays.
Our shipping service providers are closed on the holidays specified in each country where our service providers are located. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically, and we are unable to expedite or delay shipping times.
In the event of force majeure, we will not be liable for errors or delays in the performance of shipping operations until the incident no longer affects our performance of shipping operations.
Force Majeure incidents are floods, earthquakes, or other comparable elements of nature or acts of God, wars, civil disorders, or revolutions in any country affecting the operations of JustRug, or any other event beyond the reasonable control of the non-performing party including without limitation failures of the internet or any public telecommunication network, denial of service attacks, viruses, or other malicious software attacks, given that the default or delay could not have been avoided or prevented.
Additional Expenses
At Justrug.com, we are committed to providing a transparent and hassle-free shopping experience. We offer free shipping on all orders, and our prices are inclusive of applicable taxes and duties, ensuring no additional fees are required upon delivery.
Please note: While Justrug.com takes every precaution to ensure accurate pricing and shipping details, unforeseen circumstances beyond our control, such as changes in customs regulations or carrier policies, may result in additional fees. In such cases, these charges will remain the responsibility of the customer. The total amount displayed in your shopping cart at checkout reflects the charges based on current policies and is also confirmed in your order email.
By placing an order with Justrug.com, you acknowledge and agree to these terms.